Privacy Policy

GENERAL PROVISIONS

Balatoni Horgászlak (János Dolhai), 2143 Kistarcsa, Nyíltárok utca 13–15., as the operator of Balatoni Horgászlak, ensures in all cases the lawful and appropriate processing of personal data under its control.

The purpose of this notice is to provide guests making reservations and providing personal data with adequate information—prior to booking or submitting their personal data—about how our company processes their data, under what conditions and guarantees, and for how long.

Our company complies with the provisions of this notice in all cases involving personal data processing and considers them binding.

We reserve the right to amend this unilateral declaration, in which case affected parties will be informed in advance. If you have any questions regarding this notice, please contact us by email.

Our data processing activities are based on voluntary consent, or in certain cases, on steps necessary prior to entering into a contract at the request of the data subject.

Our data processing complies with applicable laws, in particular:

• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
• Act CXII of 2011 on Informational Self-Determination and Freedom of Information

Company details:

Name: Balatoni Horgászlak (János Dolhai)

Address: 2143 Kistarcsa, Nyíltárok utca 13–15.

Tax number: 91875659-1-33

Phone: +36 30 872 5232

Email: kapcsolat@balatonihorgaszlak.hu

DATA PROCESSING RELATED TO ONLINE BOOKING

We provide the possibility of online booking to ensure a fast, convenient, and cost-free reservation process.

Data controller: Balatoni Horgászlak (János Dolhai)
Purpose: facilitating booking, improving efficiency, and contacting guests
Legal basis: prior consent of the data subject

By accepting this notice, the data subject explicitly consents to the processing of their personal data.

Scope of processed data:

• title, surname, first name
• address (country, postal code, city, street, house number)
• phone number, email
• company name and registered office (if applicable)
• bank card details, CVC code
• SZÉP card data
• ID number (ID card/passport/driving licence), nationality
• place and date of birth
• vehicle registration number

Data retention period: 2 years after the last day of the stay.

Data processors:

• NetHotelBooking Kft. – online booking system (RESnWEB), pre-arrival emails

Additional processors may be used (e.g. Hostware, SimplePay, Barion, Stripe, AWS, etc.) for:

• payment processing
• booking system operation
• hosting services
• marketing automation

Transfers to third countries (e.g. USA) are carried out with appropriate safeguards (e.g. standard contractual clauses, Data Privacy Framework).

Consequences of not providing data:
Providing data is voluntary, but required fields must be completed to finalize a booking.

Data subject rights:

• access to personal data
• rectification
• erasure
• withdrawal of consent
• restriction of processing
• objection
• data portability

Additional information:

• The Guest confirms that the provided data is accurate and that they are over 16 years old.
• A pre-arrival email may be sent with useful information and online check-in options.
• We take all necessary technical and organizational measures to protect personal data.

COOKIE MANAGEMENT

The data controller places small data files (cookies) on the user’s device to provide personalized service and improve user experience.

WEBSITE SERVER LOGGING

When visiting the website, the server automatically logs user activity.

Purpose: ensuring proper operation and preventing misuse
Legal basis: legitimate interest (GDPR Art. 6(1)(f))
Data processed: ID number, date, time, visited pages
Retention period: max. 90 days

OTHER DATA PROCESSING

Information on additional processing activities not listed here will be provided at the time of data collection.

Authorities and courts may request personal data where legally required.

DATA SECURITY

Our IT systems and storage locations are secured. We ensure:

• availability
• authenticity
• integrity
• confidentiality

We protect data against unauthorized access, alteration, disclosure, deletion, or damage.

LOST PROPERTY DATA PROCESSING

We keep records of items found after guest departure.

Purpose: returning lost items

Legal basis: consent

Data: name, location, item description, date

Retention: 6 months

EMAIL COMMUNICATION

Purpose: maintaining contact

Data: name, email, message content

Retention: 5 years

PAYMENT DATA PROCESSING

Payment methods: cash, vouchers, SZÉP card, bank card

Purpose: issuing invoices

Data: name, address, services, total amount, payment method

Retention: 8 years

CCTV SYSTEM

Cameras operate on the premises.

Purpose: safety, property protection, dispute resolution

Legal basis: consent by entering the premises

Retention:

• reception and operational areas: 30 days
• other areas: 3 days

PHOTO AND VIDEO RECORDING

Photos and videos may be taken for marketing purposes.

Legal basis: prior consent

Retention: 100 years

RIGHTS OF DATA SUBJECTS

The data subject has the right to:

• information
• access
• rectification
• erasure
• restriction
• data portability
• objection
• withdraw consent

Requests are fulfilled within 30 days free of charge.

LEGAL REMEDIES

Data subjects may:

• go to court
• file a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH)

Contact details:

1055 Budapest, Falk Miksa utca 9–11.

Phone: +36 1 391 1400

Email: ugyfelszolgalat@naih.hu